HIGRADE takes Customer Service very
seriously. If you are dissatisfied with either your
system or the service you have received in any way then
we want to hear from you.
Initially you should contact the HIGRADE
Customer Services Team. If they are unable to assist
you your call will be logged and escalated to the Customer
In the unlikely event you are still not happy your
complaint should be put in writing to the Technical
and Services Director.
HIGRADE offers stringent quality assurance
and to this effect all complaints are subject to review
by our Quality Manager.